Last updated: December 27, 2024
30-Day Money-Back Guarantee
We're confident in the value of our financial consulting services. If you're not completely satisfied with your experience within the first 30 days of your subscription, we'll provide a full refund with no questions asked.
1. Eligibility for Refunds
1.1 New Subscribers
Our 30-day money-back guarantee applies to:
- First-time subscribers to any of our service plans
- Customers who have not previously received a refund from Horicon
- Subscriptions that are within 30 days of the initial payment date
1.2 Upgrade Refunds
If you upgrade your plan and are not satisfied with the additional features:
- You can request a refund for the price difference within 30 days
- You will be downgraded to your previous plan level
- The refund will cover only the additional amount paid for the upgrade
1.3 Annual Subscriptions
For annual subscriptions:
- Full refund available within 30 days of purchase
- After 30 days, refunds are prorated based on unused months
- Minimum usage period of 30 days applies before prorated refunds
2. Non-Refundable Items
The following items are not eligible for refunds:
- Custom consulting sessions that have already been delivered
- Personalized financial reports that have been completed and delivered
- Third-party service fees (payment processing, etc.)
- Services used beyond the 30-day guarantee period (except for annual subscriptions)
- Accounts terminated for violation of our Terms of Service
3. Refund Process
How to Request a Refund
1
Contact Our Support Team
Email us at refunds@horicon.org or call +1 (920) 485-3536 with your refund request.
2
Provide Required Information
Include your account email, subscription details, and reason for the refund request.
3
Verification Process
We'll verify your account and eligibility within 1-2 business days.
4
Refund Processing
Once approved, refunds are processed within 3-5 business days to your original payment method.
3.1 Required Information
To process your refund request, please provide:
- Your full name and account email address
- Subscription plan and start date
- Reason for requesting the refund
- Any feedback about your experience (optional but appreciated)
3.2 Processing Time
Refund processing times vary by payment method:
- Credit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-7 business days
4. Partial Refunds
In certain circumstances, we may offer partial refunds:
4.1 Prorated Refunds
- Annual subscriptions canceled after the 30-day guarantee period
- Service interruptions lasting more than 48 hours due to our technical issues
- Downgrade requests processed mid-billing cycle
4.2 Service Credits
Instead of cash refunds, we may offer service credits for:
- Minor service disruptions
- Delayed delivery of promised features
- Customer satisfaction gestures
Important Considerations
Please note that requesting a refund will result in immediate termination of your account and loss of access to all services, including any work in progress. Make sure you've downloaded any important documents or reports before requesting a refund.
5. Dispute Resolution
If you're not satisfied with our refund decision:
5.1 Internal Review
- Request a review by our Customer Success Manager
- Provide additional documentation or context
- We'll conduct a thorough review within 5 business days
5.2 External Mediation
For unresolved disputes, we offer:
- Third-party mediation services
- Arbitration through the American Arbitration Association
- Small claims court resolution (for applicable amounts)
6. Chargeback Policy
We encourage customers to contact us directly before initiating chargebacks:
- Most issues can be resolved quickly through our support team
- Chargebacks may result in account suspension pending resolution
- We reserve the right to dispute illegitimate chargebacks
- Chargeback fees may be passed on to customers for frivolous claims
7. Refund Limitations
7.1 One Refund Per Customer
Each customer is eligible for one refund per service type. Subsequent subscriptions are not eligible for our money-back guarantee.
7.2 Abuse Prevention
We reserve the right to deny refunds in cases of:
- Suspected fraud or abuse of our refund policy
- Violation of our Terms of Service
- Excessive usage of services before requesting refund
- Attempts to circumvent our refund limitations
8. Changes to Refund Policy
We may update this Refund Policy from time to time. Changes will:
- Be posted on our website with an updated effective date
- Be communicated to active subscribers via email
- Not affect refund requests submitted before the change
- Take effect 30 days after notification
9. International Customers
For customers outside the United States:
- Refunds are subject to local banking regulations
- Currency conversion fees may apply
- Processing times may be extended due to international transfers
- Local consumer protection laws may provide additional rights
10. Alternative Solutions
Before requesting a refund, consider these alternatives:
- Plan Downgrade: Switch to a lower-tier plan that better fits your needs
- Service Pause: Temporarily suspend your subscription (up to 3 months)
- Additional Support: Schedule extra consultation sessions to maximize value
- Feature Training: Get personalized training on underutilized features